zenka app contact customer care email address SMS

How to contact Zenka customer care, telephone number, sms and email

Sometimes you need help using the zenka app and need to contact zenka customer care. The reasons for needing the telephone number, SMS and email may vary. Find all the contacts you need below. 

zenka app customer care contacts email sms

You may have forgotten your login PIN. The Zenka app isn’t responding the way you want it to. Sometimes you just need to ask the support team a question.

Update: solution to zenka 'Warning, Error occured. '
Having issues accessing your Zenka account, and when logging in you get ” Warning, Error occurred.” See how you can resolve this zenka error by clicking here.

As a result of these problems, you may not have the best experience when using the app, but not to worry as the Zenka team is there to help.


Zenka customer care contacts:


What common issues do you face when using mobile loan apps? Let s know by taking this short survey.


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How to contact Zenka customer care to get quick assistant

Zenka have a variety of ways in which you can contact them. What this does is make it flexible for you as a customer and user to reach them. Here are a few of them:

Zenka customer care telephone number

Below find Zenka telephone numbers. This is by far the quickest way to reach them. All you need to do is dial the following Zenka customer phone number:

Contact Zenka through social media Facebook and Twitter

One thing the Zenka team has done is to provide options when it comes to reaching customer care. Here are social media channels you can contact them on:

Zenka customer care email address

Another option you can use to reach Zenka customer care is by using their email address 
[email protected]
[email protected]

Zenka FAQ on website

Also, you can check out frequently asked questions on the zenka website.


Having great customer care is something that every customer appreciates. In particular because good customer service shows the user you care. Clearly zenka have really put an effort into this.

Did you find this article helpful? Then don’t forget to leave a like on our facebook page and without a doubt share with a friend you would like to saidia. Also, feel free to leave a comment below.

40 thoughts on “How to contact Zenka customer care, telephone number, sms and email”


    I am extremely disappointed for your treatment on me despite being your loyal customer.I have been given false promises by your staff at your ccc.
    The issue is I repaid a loan early this week whose maturity was due on 1st April.I was hoping to get a higher loan amount to repay after 30 days.However,ever since the trial,The App.has been indicating loan application is being reviewed.I have been calling on daily basis and been given hope that the issue would be looked into and a call made to me.Nothing of the sort.
    I am frustrated and feel like shipping out.

    1. Hi Josiah, pole about the frustration you are going through. Here at saidia, we offer you helpful information on how to contact, apply and qualify for a loan on zenka. We have noted your concerns and we shall try escalate them to zenka. We however have a few tips on how you can grow your zenka loan limit. Check them out and see which tips you could apply to assist you. Asante. TK

  2. Kila saa najaribu kurejister nanyi mnadai majina sio sahihi as if you know me more than i know myself.
    What’s exactly your problem??

    1. Hi Yusuf, thanks for getting in touch with saidia regarding the Zenka registration issue you are facing. To solve this, When you are filling in your name details, make sure they appear exactly as they are in your ID. If they do not match, you will get this error. For more details check out our how to register, apply for a zenka loan guide. Also note, each user is only allowed one zenka account.

    1. Hi Elias. Thanks for contacting siadia. To have your name cleared from CRB, reach out to zenka customer care and ask them to send batch number to CRB. Use the this contacts:
      Zenka customer care contacts:

      Telephone number: +254 020 7650878
      Website: https://zenka.co.ke/
      Email: [email protected] | [email protected]
      postal address: P.O Box 29107 – 00100 Nairobi, Kenya.
      Physical address: 12th Floor, Mirage tower, Westlands.

    1. Hi Peter. The registration process for Zenka usually doesn’t take long. However, they do have a lot of questions you have to answer before completing the Zenka registration process. Check out this zenka loan application guide to help complete the registration process. Hope this is helpful. TK

  3. Vincent Mbugua

    Hey.I have been paying my loans on time bt yesterday I paid my loan of which was not overdue bt after paying,am being told that am not eligible to another loan.Surely is that how you people treat your customers?If I cant access another loan please let me know please.Am in need of cash.

    1. Aki am having a problem,I dont remember how much I owe you and the app isn’t responding and the call number isn’t working.plz plz help

    1. Sema Philip. Once you have cleared your loan with zenka, you need to wait for at least 3 days before you begin application of CRB certificate. Hope this was helpful.

  4. Abednego Mbatha Ndambuki

    I have been punished, given double the penalty having explained to the Zenka staff my issue of admission in ICU for 2 weeks…ur loan accumulating daily penalties to double the amount within 3 weeks…whats more inhuman is the inaction to take an step towards my issue….so sad

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