Zenka contacts: How to call Zenka customer care | telephone number | sms | email
Sometimes you need help using the zenka app and need to contact zenka customer care. The reasons for needing the telephone number, SMS and email may vary. Find all the contacts you need below to reach zenka support.
To contact Zenka customer care you can do it by calling their mobile telephone number, using the Zenka social media pages, writing Zenka an email, or checking out the Zenka FAQ section on their website.
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Zenka customer care contacts
You may be asking, ‘How do I contact Zenka?’ Below find information about Zenka loan customer care.
- Telephone number: +254 020 7650878
- Website: https://zenka.co.ke/
- Email: [email protected] | [email protected] | [email protected]
- postal address: P.O Box 29107 – 00100 Nairobi, Kenya.
- Physical address: 12th Floor, Mirage tower, Westlands.
In summary, those are the zenka contacts Kenya. They include Zenka loan mobile number, Zenka customer care number, zenka loan app contacts, and Zenka whatsapp number.
Reasons to contact Zenka loan customer care number
There are a couple of reasons you may need help from Zenka customer care. Maybe you’ve forgotten your login PIN. The Zenka app isn’t responding the way you want it to. Sometimes you just need to ask the support team a question. Or you applied for a Zenka loan and it hasn’t been reflected yet.
As a result of these problems, you may not have the best experience when using the app, but not to worry as the Zenka team is there to help.
Question:
What common issues do you face when using mobile loan apps? Let s know by taking this short survey.
How to contact Zenka customer care to get quick help
Zenka has many ways in which you can contact them. What this does is make it flexible for you as a customer and loan borrower to reach them when you need assistance. Here are a few of them:
Zenka customer care telephone number
Below find Zenka telephone numbers. This is by far the quickest way to reach them. All you need to do is dial the following Zenka customer mobile phone number;
Contact Zenka through social media Facebook and Twitter
One thing the Zenka team has done is to provide options when it comes to reaching customer care. Here are the social media channels you can contact them on;
Zenka customer care email address
Another option you can use to reach customer care is by using zenka email address at [email protected], [email protected] or [email protected] .
Zenka FAQ on the website
Also, you can check out frequently asked questions on the zenka website. Here you will get the FAQ that other Zenka users have asked, and the support team have answered them in detail. It can be a very good place to start before even calling a customer service representative or the helpdesk.
Conclusion
Having great customer care is something that every customer appreciates. In particular because good customer service shows the user you care. Clearly, zenka has really put an effort into this.
Did you find this article helpful? Then don’t forget to leave a like on our facebook page and without a doubt share with a friend you would like to saidia. Also, feel free to leave a comment below.
I am extremely disappointed for your treatment on me despite being your loyal customer.I have been given false promises by your staff at your ccc.
The issue is I repaid a loan early this week whose maturity was due on 1st April.I was hoping to get a higher loan amount to repay after 30 days.However,ever since the trial,The App.has been indicating loan application is being reviewed.I have been calling on daily basis and been given hope that the issue would be looked into and a call made to me.Nothing of the sort.
I am frustrated and feel like shipping out.
Hi Josiah, pole about the frustration you are going through. Here at saidia, we offer you helpful information on how to contact, apply and qualify for a loan on zenka. We have noted your concerns and we shall try escalate them to zenka. We however have a few tips on how you can grow your zenka loan limit. Check them out and see which tips you could apply to assist you. Asante. TK
Hello I’m nespat Ngase nko nashida na app yangu
Sema Nespat. ni shida gani unapata na Zenka app yako?
Kila saa najaribu kurejister nanyi mnadai majina sio sahihi as if you know me more than i know myself.
What’s exactly your problem??
Hi Yusuf, thanks for getting in touch with saidia regarding the Zenka registration issue you are facing. To solve this, When you are filling in your name details, make sure they appear exactly as they are in your ID. If they do not match, you will get this error. For more details check out our how to register, apply for a zenka loan guide. Also note, each user is only allowed one zenka account.
Hello, I have paid you your 500 remove me from crb
Hi Elias. Thanks for contacting siadia. To have your name cleared from CRB, reach out to zenka customer care and ask them to send batch number to CRB. Use the this contacts:
Zenka customer care contacts:
Telephone number: +254 020 7650878
Website: https://zenka.co.ke/
Email: [email protected] | [email protected]
postal address: P.O Box 29107 – 00100 Nairobi, Kenya.
Physical address: 12th Floor, Mirage tower, Westlands.
Hello,
Your registration take to long is that normal?
Hi Peter. The registration process for Zenka usually doesn’t take long. However, they do have a lot of questions you have to answer before completing the Zenka registration process. Check out this zenka loan application guide to help complete the registration process. Hope this is helpful. TK
Hey.I have been paying my loans on time bt yesterday I paid my loan of which was not overdue bt after paying,am being told that am not eligible to another loan.Surely is that how you people treat your customers?If I cant access another loan please let me know please.Am in need of cash.
Hi vincent. Pole to hear this. Here at saidia we recommend you reach out directly to zenka on their facebook page.
Aki am having a problem,I dont remember how much I owe you and the app isn’t responding and the call number isn’t working.plz plz help
Hi Fred. Pole for the challange you are having, especially with Warning, Error occured. You can contact Zenka through twitter, they normally respond faster there. Also, to access your account and know how much you owe, dial *841# and use the USSD service. Check out this article it will be helpfull on Zenka Loan app: Solution. Warning error occurred ( when you sign in) Hope this info is helpfull.
I delayed loan repayment for only 2 days and then you deny me
Loan. So ungrateful.
Hi Kamau. Pole to hear this. However, loan lenders are very strict when it comes to terms and conditions. We hope that zenka will be lending to you soon. In the mean time, check out this article on tips you need to know before applying for a loan on mobile apps.
Hi,,, kindly update my records on CRB AV cleared my outstanding balance
Hi Brenda. Thanks for reaching out to saidia. Please send this message directly to the team at zenka using their email address or their social media i.e. Twitter and facebook.
I paid my Zenka loan and my name is in crb
Why is my name in CRB and I cleared my loan
Sema Philip. Once you have cleared your loan with zenka, you need to wait for at least 3 days before you begin application of CRB certificate. Hope this was helpful.
Type here..Mimi sijawai pata hata kitu hata nilipofanya registration.
Sema. Pole to here that Benson. But have you tried some of these tips that can help you qualify for a mobile loan easily and quickly. check them out and tell me how it goes.
Am trying to register after downloading the app but am told already registered.am perplexed.help me plz
Hi Jim, Check this link on how to register for zenka loan. It will be helpful.
I need a loan
Why I’m i not getting a loan you gave me the first loan and I repaid on time but now mnaninyima
I don’t understand when I request a loan inasema I don’t qualified for a loan at this time mbona ivyo and I get the first loan
John, pole for the frustration. you can check out this 11 must know tips before applying for cash on loan apps to help you improve your chances of qualifying and getting a loan.
Hi,am trying to login my zenka app unfortunately it’s giving me warning that error occured,is this normal.
Hi Paul. Zenka app had an issue with log in. But it has been sorted out. If you are still having issues with the error, click this link to see how to access the zenka loan app when you get warning error occurred when signing in. Also, check us out on facebook, twitter and Instagram to get the latest news on saidia.
Hi I forgotten my password and the security question I can’t answer what can I do now
Hi Dickens. there is a way you can recover your zenka account. Just follow this guide on how to reset zenka pin if you forgot pin and security answer.
Hi am bonface I forgotten my pin what else can I do to acses my account
Hi Bonface, you will need to rest your Pin by answering the security question you had but. See how you can reset your zenka Pin using security question.
My name is Dominic kirwa .
I have paid my loan yet acorns is still sending me messages asking me to pay .
What’s up and I have cleared.
Hi Dominic. if you’ve confirmed that the payment was made, contact Zenka through the zenka app, twitter or Facebook. If you need help blocking the texts from acorns, see this article on how to block unwanted texts from Loan lenders. TK – saidia
Hi, naitwa Seydwin nimesahau details zangu . Naeza saidika aje? please help me
Sema Seydwin. Hivi ndio waeza saidiaka to reset your Zenka PIN. fika Facebook page ya Zenka and then start a chat. Select the option forgot password and proceed.
I have been punished, given double the penalty having explained to the Zenka staff my issue of admission in ICU for 2 weeks…ur loan accumulating daily penalties to double the amount within 3 weeks…whats more inhuman is the inaction to take an step towards my issue….so sad