How to Reset Zenka PIN if you have forgot pin and security Question answer FI

How to Reset Zenka PIN if you have forgot pin and security Question answer

If you have forgotten both your Zenka pin and your security question answer, you can still get access to your account. Follow the steps below.




The solution is simple and straightforward really, and we break it down step by step in this article. Let’s take you through how you can recover your zenka loan app password / PIN after forgetting it and are having a hard time remembering the answer to the security question.




How to Reset Zenka PIN if you have forgot pin and security Question answer (with pictures)

  1. Go to the Zenka Facebook page.
    zenka kenya facebook page reset pin
  2. Select the messenger option / icon.
  3. Wait for the automatic menu to load.



  4. Choose the option ‘forgotten both your Zenka PIN and security question.”
  5. Next, Zenka will ask you to send the following details: ‘Full name’ ID number’ ‘Phone number’ ‘Date of Birth’ ‘Email address’ ‘Value of your last Zenka loan’


  6. When this is correctly submitted, zenka will send you your PIN to your email address.
  7. Next, proceed to sign in to Zenka with your new PIN.

How to Reset Zenka PIN if you have forgot pin and security Question

To recover your Zenka PIN and reset it if you have forgotten both pin and the security question, follow these steps:

  1. Go to the Zenka facebook page.
  2. Select the messenger option / icon.
  3. Choose the option ‘forgotten both your Zenka PIN and security question.”
  4. Next, Zenka will ask you to send the following details: ‘Full name’ ID number’ ‘Phone number’ ‘Date of Birth’ ‘Email address’ ‘Value of your last Zenka loan’
  5. When this is correctly submitted, zenka will send you your PIN to your email address.
  6. Next, proceed to sign in to Zenka with your new PIN.

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