Paying back your loan with no hustle is an added bonus, hence the Branch paybill number makes it easy to do this. Doesn’t matter where you are, being able to do this brings about convenience.
Imagine just quickly opening up mpesa on your phone, keying in the Branch mpesa paybill 998608, and with a touch of a few buttons, you are done.
Branch Paybill number: 998608
No need to queue up in a banking hall or withdraw cash money to do a branch loan repayment. That is not bad at all!
Find a step by step guide below on how to repay your Branch loan.
How to pay Branch loan with Mpesa using paybill number (Paybill namba)
- These are the steps to take:
- Open the ‘Mpesa menu‘ on your mobile phone.
- Select ‘Lipa na mpesa‘
- Now choose the ‘Paybill‘ option
- The Branch loan app Paybill number is 998608, enter this number
- Enter your registered safaricom mpesa number as the account number
- Proceed to enter the loan amount you owe Branch and Press OK
- Enter your m-pesa Pin
- Confirm that the Paybill number, account and amount are correct.
- Press Ok.
- You will receive an SMS confirmation from Branch confirming that they have received your payment.
What to fill in when asked for ‘account number’?
When you are repaying your Branch loan using m-pesa, you will reach a point where the service asks you to fill in an ‘account number’. This account number refers to your mobile number that was used to register for a Branch account. It should be a safaricom number since Telkom Kenya and airtel lines cannot be used to apply for a Branch loan.
How to contact Branch customer care number
Sometimes you need help because you have an encountered a problem in the Branch loan app. This is where you contact the branch customer care and speak to their agents.
Although Branch doesn’t have a Telephone number available to call customer care directly, you can reach them using the following methods.
Use the email address [email protected] to contact customer. An oldy, but a goody. Branch allows you to send an email to customer care where a representative will respond to your query.
The easiest way by far to be able to reach a customer care is within the branch loan app. You will do this by using the in built chat.
In order to access this feature, tap the menu icon on the top left corner of the app. This means that you need to be logged in to the loan app first. Proceed to use the contact customer care button.
Branch also has a very active social media presence. Reach them on either twitter, facebook and Instagram pages to get a response from customer care.