Last updated on January 26th, 2024 at 12:02 am
Need to get in touch with a Tala customer care representative, here you will get three ways in which you can. The reason for contacting customer care may be because you paid your loan and haven’t gotten a response, or you want to be cleared from CRB. Find Tala’s contacts below, email, SMS, and Phone.
If you are here you must be wondering how do you get tala contacts for the customer care team to help you. You have downloaded and installed the Tala app, but in the process of using it, you encounter a problem with the application.
You need instant assistance with the app, whether it’s about the loan not being sent or the paybill number having an issue. When it comes to tala customer care telephone numbers in Kenya, they have not listed their phone number, but that should not discourage you.
Tala customer care contacts
- Tala app Chat: Click here to chat directly from the Tala app.
- Website: https://tala.co.ke/contact/
- Email: [email protected]
- Submit a Ticket: https://talasupport.zendesk.com/hc/en-us
- SMS: 21991
- Physical Address: 1633 26th St. 3rd Floor Santa Monica, CA 90404
How to contact tala customer care
There are many ways you can reach tala contact center; one of those ways is reaching them through their very active social media pages. Second, you can utilize the SMS service 21991 to contact them about your issue with the loan app.
Another way to reach tala customer service is inside the mobile app where customers can chat with a support representative.
We know tala app is one of the best instant loan services in Kenya. This is because it has helped a great number of Kenyans qualify for instant mobile mpesa loans. These loans help them sort out financial emergencies like pay for KPLC power tokens, medical bills, and buy gas.
The money you receive once you qualify for the loan also does not need you to have security or a guarantor. Below find how you can reach them for assistance using the tala contacts.
Tala Loan contacts
Here we take you through in detail how you can easily reach the tala customer care details. These include contact no for SMS, social media links, and email address. This in turn will help you resolve any problems that you may be having with your app and continue enjoying services from Kenya’s favorite mobile loan app.
Contact Tala Through Email
One of the most reliable ways to reach out to customer care and support desk is through their tala customer care email address. The tala email address to reach them on is [email protected] where you will have a support representative get back to you on your query.
Always make sure to reach them through your Gmail account for a faster response. This is because it is linked to the app and also your Google Play Store account. However, also reaching them using other email addresses is okay.
Tala contact through mobile app:
The Tala loan app has a way in which users can reach the support team. At the bottom of the first page of the app, there is a clickable link placed there asking you to contact them. This is the in-app method of getting assisted.
Tala contact through social media, Facebook, twitter and instagram
This is one of the Kenyan loan apps that has a very large social media following. And there is a good reason for this; it is because tala is very active when it comes to responding to social media queries on their platforms.
As a user, you can reach them on facebook by posting or using the message feature. Another way is through their Instagram page which has over 5,000 followers. In addition to that, Tala mobile Kenya has a twitter page where you can directly DM customer care and they will be able to assist you with your problem.
Tala Contact through SMS service
On your phone, by sending an SMS to 21991 you can reach Tala customer care. This message will be asking them a question about help with tala. As convenient as this method is, do note that SMS charges will apply. Also, this service is only available on Safaricom mobile network.
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How can I talk to Tala?
if you need to talk to tala, you can do so through the inbuilt chat on the tala app. Also, you can reach them using their email address, twitter account or facebook.
How do you cancel your tala loan?
To cancel your tala loan, you need to repay the whole amount you owe to the mobile loan company. Once you clear your loan repayment, then you will have cleared your loan.
Can I get a Tala loan without a smartphone?
No you can't! Tala loans can only been applied for on an android phone y downloading the app from google playstore.
What is the maximum tala loan you can get?
The maximum amount you can apply for on tala is 30,000 KSH. This is the largest amount a customer can qualify to borrow on the loan app. The minimum amount you can borrow from the tala loan app is 500 KSH.
Can you reach tala through telephone number? No. Although tala does not provide a telephone number to call them directly, they have offered other ways with which you can contact them. These are the chat within the mobile app, using SMS, the tala customer email, their Twitter page and on Facebook.