Need to access Telkom Kenya services from one place, then my Telkom app is the way to go. Here we will take you through how to download the app on your android phone, install it and register so that you begin enjoying the services from Telkom Kenya on the app. We will also cover the different features offered by the app; not only that, we help you discover tips and tricks that are in the app.
Telkom Kenya offers many services on their telco network. These services include airtime top up, redeeming ziada points, buying data bundles and also credit transfer just to name a few.
Sometimes, keeping up with all of them can be a hustle and knowing which number to dial to access them all is also hectic.
In comes the ‘my Telkom app’. This app brings all the services that are offered by Telkom Kenya to one place where the customer can access them quickly and easily
Table of Contents
What is my Telkom App?
This is a phone app offered by Telkom Kenya that helps users that are subscribed to the phone network to access their services quickly and easily. The app is currently available only for android users. As for apple users, the phone which runs on IOS, the app is currently not available on the apple store.
To download the my Telkom app on your phone, there are 3 ways you can install it on your phone. First, you can get it directly from the android play store. The second way is by accessing it from the Huawei store. And finally, users can dial *544# and select get my Telkom app.
For more advanced users, the app can be installed by downloading my Telkom app apk from the following sources.*
My Telkom app offers the following services from Telkom Kenya:
- Viewing main account balance: For Airtime, Call bundles, SMS and Data bundles.
- Top up airtime: Through scratch card or by using mpesa.
- Redeeming Ziada points.
- View subscriptions and plan details.
- Buy data, SMS and voice bundles.
- Doing credit transfer to another Telkom line
- Contacting Telkom Kenya customer care and raising a complaint / Issue.
How do you download the my Telkom app
Follow these steps to download and install the app on your phone
- Open google play store on your android phone.
- Next, search for my Telkom app.
- Press install
- Give the app a few minutes to download and install on your phone.
- Once my Telkom app has completed downloading, press Open.
Below, find these steps of installing and downloading my Telkom app with pictures
Step 1: Open google play store on your android phone.
Step 2: Search for my Telkom app
Step 3: Press install
Step 4: Give the app a few minutes to download and install on your phone
Step 5: Once my Telkom app has completed downloading, press open
Note: make sure you have enough data or access to wifi internet to download and install the app on your phone.
Download my Telkom app
You can download my Telkom app from google playstore here or apkpure here.
Configuring my Telkom app and registering your number
When you have successfully downloaded and installed the app, you know have to configure it. Here is how you configure my Telkom app on your android phone.
- Open my Telkom app.
- Give permissions to Allow my Telkom app to ‘make and manage phone calls?’
- Wait for the app to load and open.
- Next, select register Now.
- Enter your Telkom mobile number and press continue.
- Wait for your OTP (One time password) which will be sent by Telkom and entered automatically. Press continue.
- Next, choose a password. Input it twice. Note: The password must be 6 – 16 characters long and it must contain letters and digits only. No special characters.
- Press register.
You will now have completed registering and configuring my Telkom app.
Below, find a step by step of configuring my Telkom app and registering with pictures
Step 1: Open my Telkom app.
Step 2: Give permissions to ‘Allow’ my Telkom app to ‘make and manage phone calls?’
Step 3: Wait for the app to load and open.
Step 4: Next, select register Now.
Step 5: Enter your Telkom mobile number and press continue.
Step 6: Wait for your OTP (One time password) which will be sent by Telkom and entered automatically. Press continue.
Step 7: Next, choose a password. Input it twice. Note: The password must be 6 – 16 characters long and it must contain letters and digits only. No special characters.
Step 8: Press register.
Features of my Telkom app
The my Telkom app has five main sections which allow you to access the different services and features Telkom Kenya offers. These are:
The home section of the ‘my Telkom Kenya app’ gives you an overview of your Telkom account. That is your balance, the day it will expire and the option to ‘go to my account‘. It will also give you shortcuts to services that you normally access a lot of the time like ‘airtime Top Up’, ‘credit transfer’ and Ziada points ‘redeem’.
Other options you can access in the home tab are:
- Talk text & more
- Internet Bundles
- My services
- Shop locator
- Useful Info
- Go Tkash
On the profile section of my Telkom app, you can access information about the Tariff you are on under ‘My tariff’. Also, this section shows you which subscriptions you have registered for under the ‘My Subscriptions’.
In addition to this, you can check your transaction history on your Telkom line. This allows you to check not only how many SMS and calls you have made, but how much each of them cost (how much you spent on them).
This section of my Telkom app goes into details about your Telkom line. It will give you an overview of all services that you have registered for on the Telkom network. This includes; Main account, Telkom any network bonus airtime, Bonus Airtime – any network, bonus airtime, Ziada points, Mambo on net Mins, Mambo Data, Data and many more.
You can also see your ‘Transaction history’ from this Profile tab.
The top-up section in my Telkom app gives you the option to add credit to your line. It gives you the option to either top up with
- A scratch card
- Borrow credit from Pewa
- Top up online
- Top up via Tkash
- Top up via mpesa.
Telkom Kenya gives you many ways in which buy credit for your line. This makes it convenient to top up credit anytime you need with no hustle. These are the options the top-up section gives you:
- Top up via scratch card
- Top up via Pewa
- Top up online
- Top up via Tkash
- Top up via mpesa
In addition to this, the top-up section also allows you to check your ‘Recharge history’. This enables you to view and see how many times you added credit to your Telkom Kenya line and using which method.
The bundles section in my Telkom app gives Telkom Kenya subscribers the chance to buy bundles directly from the app. Users can either get Talk text & more my bundles or Data bundles.
Talk text and more has the following options available in the my Telkom app;
- All Net Bundles
- Pawa bundles
- SMS Bundles
- International bundles.
Data bundles section has the following options available;
- Daily bundles
- Weekly Bundles
- Monthly Bundles.
On the top left you have a quick access menu which has the following menu items; Home, My profile, My account, top up, My Bundles, my services, Tell a friend, Customer care, Telkom Shops, shops Near me and FAQS.
And on the top right, we have the settings icon which has the following items; Change Password and Logout.
Pros and cons of my Telkom app
Let’s go through the advantages and disadvantages
- Conveniently access most Telkom Kenya services from one place. (Link to services)
- Track your usage through Transaction History
- Very slow to load.
- Takes time to change from one section to the other. Not smooth.
- Some of the offers are missing compared to the USSD service *544# e.g.
- The interface has not been updated for some time.
Overall review of my Telkom app
So what is the overall conclusion about the app. Well, it is usable, but not necessary. Much faster to use the USSD option *544# to access the service you need. Offer options do not show up as needed e.g. Freedom Friday, Mambo onnet. It is very buggy.
It still needs a lot of work to catch app to competitors like Safaricom and airtel who offer a much smoother app experience.
What is the size of my Telkom app
The my Telkom app is a small apk that is less than 4mb.
I there a Telkom app in Kenya?
Yes. Telkom Kenya has an app that users can use on their phone that is available on android.
How do you access my Telkom account aka myaccount Telkom?
To access my Telkom account which is also known as Telkom Kenya myaccount, you will need to visit the myaccount Telkom website.
How do you check my Telkom statement?
To conclude, my Telkom app is a very useful application for Telkom Kenya subscribers. It assists them to access most services offered on the Telkom network conveniently from one place. These services are viewing main account balance: For Airtime, Call bundles, SMS and Data bundles, top-up airtime: Through scratch card or by using mpesa, redeeming Ziada points amongst many others.
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