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Contact Telkom Kenya: Get the customer care Support Quickly

Do you need to contact Telkom Kenya customer care? Here we show you all the ways in which you can contact Telkom Kenya so you can get assistance with your mobile line from their support.

Telkom Kenya Customer Care Contacts

Telkom Kenya gives its subscribers different ways in which to get in touch with their customer care team. Here are the ones which will you support from the Telkom helpline and support. 

Call Telkom Kenya customer care – Phone number and landline

Dial 100 from your Telkom Kenya mobile phone or 020 222 1000 from any other network to speak directly with a customer care representative. If you need to reach the front desk, for telkom kenya contacts, you can dial 020 4952000.

Telkom Mobile: Dial 100

Other Networks: Dial 020 222 1000

Telkom Kenya Front Desk: 020 4952000

Calling customer support is easy, fast and convenient. However, sometimes this may take longer than usual. That is why the customer care at Telkom Kenya has provided other ways to reach support namely; social media (through Twitter and Facebook), on their Telkom website through live chat, using the email address and also by visiting their stores countrywide. 

Below find additional ways in which you can get in touch with Telkom support in Kenya through email, social media, and other telephone numbers.


Telkom Kenya Customer care contacts: Telephone number, SMS, Email, Chat and Self Service

You can contact Telkom Kenya in several ways. These include; directly from your Telkom mobile line by dialing 100, from a different network by dialing 020 222 1000, through their email address, using their PO BOX, through social media and also directly on their website.

Email address

You can also contact the Telkom Kenya customer care team through their email address. For customer care email, use the following email address ‘[email protected]

In case you need assistance with corporate products from Telkom Kenya, then use the following email address ‘[email protected]

If you need the Telkom Kenya email address for general inquiries, then use the following email address ‘[email protected]

For those who need to contact Telkom Kenya human resources via email, then use the following email address ‘[email protected]

Telkom Kenya Email address

Customer Care: [email protected]

Corporate Customer Care: [email protected]

General Inquiries: [email protected]

HR Enquiries: [email protected]

Website using the live Chat

Contact Telkom Kenya using website chat
Contact Telkom Kenya using website chat

Telkom mobile users in Kenya can also contact customer care through the Telkom Kenya website via their live chat.

Follow this link to contact Telkom customer care from their website.


Social media: Facebook and Twitter

Need a quick response when you contact Telkom Kenya? Then you can reach their customer care representatives through their social media channels. To contact Telkom on Twitter you can use their handle @TelkomKenya_Care. To reach them on Facebook, you can go to their Facebook page ‘TelkomKenya‘.

Telkom Kenya Social Media



Post Office: PO BOX Number

If you need to send a letter or a formal document through the post office to Telkom Kenya customer care then you can use their BOX office number.

Telkom Kenya PO BOX Number

PO Box 30301-00100, Nairobi.

Corporate Customer Care

To contact Telkom Kenya customer care for corporate products, these are the available options.

Telkom Mobile: 200

Telkom fixed Line: 0800 200 000

Other Networks: 020 4600 200

Email: [email protected]

Note: Customer care contacts for Telkom corporate products can be through Telkom Mobile, fixed line, other networks or email.


Reasons to contact Telkom Kenya Customer Care

Telkom Kenya’s customer care services are available to address a range of issues and concerns. Some common reasons subscribers may need assistance include:

SIM card issues:

If you are having challenges with your Telkom Kenya SIM card, getting in touch with customer care can help you sort out the problem.

Network or Connectivity Issues:

When your Telkom line has a problem making phone calls, you can contact customer care to help sort the issue. If you are experiencing network coverage problems, slow internet speeds, or connectivity disruptions, customer care can assist in troubleshooting the issue or providing guidance.

Data and Internet problems:

Telkom Kenya offers many data and internet solutions and products. Having a challenge with the internet and data bundles on your network, then call customer care to help you out.

SMS problems:

Telkom Kenya offers SMS services to their customers, if you’re having a problem with SMS on their network, then contacting Telkom customer service will help you out.

Account Management:

If you have questions about your Telkom Kenya account, such as updating personal information, changing plans, or understanding usage details, customer care is available to assist.


As a subscriber, having access to Telkom Kenya’s customer care services is critical for resolving issues and receiving support. Telkom Kenya has many ways to contact their specialised customer care team for billing inquiries, network difficulties, service activation, account management, or technical support. Get in touch by contacting customer service whenever you require assistance, guaranteeing a smooth and satisfying Telkom Kenya experience.

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