saida customer care telephone and email

Saida loan contacts: customer care telephone number and email

saida customer care

Most of the times, applying for a mobile loan on saida is a very easy process but sometimes you may need to the saida loan contacts.

What this will do is help you get in touch with customer care either by social media, email address, chat or their telephone number.




Being one of the most downloaded money lending apps in Kenya, it is comparable to tala loan app, Timiza loan app and branch. Given how many customers they service, then the app has setup ways for users to contact them for help.

So, the question is, how do you contact saida support when you need assistant with your app?

Below we have highlighted how you can reach the support team if you need assistance.

How to contact Saida customer support?

In order to service their customers well, saida has different ways which you can reach them when you need help.

A common question people ask is, does saida have a telephone number. The quick answer is no, they haven’t made one available on their website.

On your mobile phone using the in app chat:

To contact saida, you can reach them by using the help menu on the saida loan app. Use the chat function created in the app.

Social media:

Now a day, social media plays a great role in offering customer support. Saida has made it easy for you to contact their support using social media. You can reach out to them through their facebook account.

Email address:

Another way you can get in touch with the customer care team at saida is through email. Have in issues or complaints; reach saida using the following email address [email protected] and [email protected].

For faster assistance, make sure you include your registered m-pesa number in the subject line and they will get back to you.

Using the website FAQ page:

If you don’t have the app yet, then use their website and visits the FAQ page where they have answered the most common questions.

Having an issue repaying the saida loan on using your android phone? Then there could be a few possible things causing this.




Most common reason to contact okash customer support?

Below find a few known problems that may cause issues with the loan app.

Forgot my PIN:

When it comes to your PIN, saida insist you keep it very private. In case you’ve forgotten it, contact the support team.

Who can apply for a loan?

As long as you are 18 years and have a valid ID, you can apply for a loan using the app. We have put together a [link:] list of requirements that you need to meet before applying and qualifying for a saida loan.

Why can I not qualify for a loan?

Saida has a set of requirements that you have to meet and also they use information on your phone to see if you qualify for a loan.

This information includes such things as the type of phone you are using, m-pesa messages and the reason for borrowing money. In case there are other things you need clarified, contact the support team who are ready to assist.

How to apply for an saida loan?

Sometimes new users need guidance when applying for a saida instant mpesa loan. You can reach out to the support team to help you when you get stuck.

Also you can check out this guide by saidia that takes you through the whole saida loan application.

Can I pay a loan on behalf of someone else?

People frequently ask this question especially when they need to repay the loan on behalf of a friend or a family member. The good thing is that the loan app allows for you to repay a loan on behalf of someone else using m-pesa paybill. All you need is the persons saida account number (which is usually their safaricom number) and you follow theĀ  repayment procedure.

Is your saida account active?

This normally occurs when you are not able to access your account and borrow money. To find this out, you need to contact the customer care team.

Did you find this article helpful? Then don’t forget to leave a like on our facebook page , twitter page and without a doubt share with a friend you would like to saidia. Also, feel free to leave a comment below.

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