creditinfo crb

Creditinfo CRB: How to check your status, credit report and get clearance certificate

If you are looking to get your CRB credit status using Creditinfo, then you are in the right place. Creditinfo Kenya is a credit bureau owned by Credit info International.  Here, we will take you through how to get all services offered by this bureau, including credit reports, clearance certificates, and knowing which loan provider has listed you.

check your crb status

The data collected by Creditinfo CRB is from many sources. These services are provided in accordance with the relevant legal framework provided by the CBK (Central Bank of Kenya). Not only do they offer credit bureau services, but also credit software, credit scoring, and credit decisions.

How to check your CRB status on Creditinfo CRB

To check your CRB status, you will need to fill in the credit report request which you can find here. To check your status through Creditinfo CRB you can only use an email address or fill in the form online on their website.

Consumer solutions that are offered by creditinfo CRB

Creditinfo is a bureau service provider that offers these services to their Kenyan customers;

Credit report:

Creditinfo CRB offers you a free credit report once every 12 months. Requesting it again within the same 12-month period, you will be charged a small fee.

Monitoring services:

Want to stay in the know about your CRB status? Then Creditinfo Monitoring is the service for you.

This is a service offered by the bureau and it’s called Creditinfo Monitoring. It allows you to keep up to date with changes to your credit history.

How does this work? It monitors any changes that occur to your credit report and sends an alert to your email address. These are changes that are reported to creditinfo CRB by financial institutions i.e. banks, loan apps, etc.

What type of alerts do you get with this service?

  • A new inquiry has been on your portfolio
  • When a new negative status has been reported
  • New installment contract has been reported
  • Change of surname, registered name, or contact information.
  • A contract has been closed negatively.
  • Any other changes or updates to your information.
crb clearance certificate - crb certificate sample

Clearance Certificate:

A clearance certificate is a certificate that is issued by Creditinfo to verify that you have not been negatively listed on CRB. This means that you have honoured all your loan obligations to lenders and are consistently paying your debts without missing out.

Credit info Kenya issues CRB clearance certificate upon request. Clearance certificates are normally requested by:

  • Financial Institution
  • Job Application.
  • Tender Process

Note: If you do not have a negative listing on your credit report, you will get a creditinfo clearance certificate. However, if you have a negative listing on your credit report, you will be issued a credit status certificate.

Credit score and credit rating:

A credit score is offered by Creditinfo to help businesses assess the credit risk of a customer and the probability of default. It is expressed in the form of a number that ranges from 250 to 900.

Dispute resolution on Creditinfo:

If you receive your CRB results and find it not to be accurate, you can dispute it. This is done by filling in a filed dispute that you can find by clicking here.

creditinfo crb

The services they offer help customers plan their credit life when it comes to loans and also getting employment.

They are part of the credit bureau industry in Kenya, which has three major players. They offer information related to credit that is; a credit report, credit status, and a clearance certificate. These services cover each stage of the customer life cycle.

This service is used by banks and other credit providers i.e. mobile loan apps, and mobile lenders; to evaluate prospective customers, monitor the performance of existing ones, and manage the debts that they have incurred.

CRB Clearance Certificate Fee

To get your clearance certificate, you will need to pay an amount to Credit Info. The CRB clearance certificate fee is 2200 Ksh.

creditinfo crb contacts

Creditinfo CRB contacts

Need to contact creditinfo and talk to their customer care, then you can do so by checking out their details below.

  • Park suites office 12, 2nd floor, Parklands road. Nairobi, Kenya.
  • Mobile: 0735 880 880
  • Other numbers: +254709593000; +254718842833; +254 20 375 7272;
  • Email: [email protected]
  • Website:
  • P.O Box: 38941 00623 ParklandsContact them directly form website: Contact Creditinfo CRB


Being one of the major players in the credit bureau market in Kenya, creditinfo offers a full collection of services to Kenyan customers. These include knowing your credit status, getting credit reports and also applying for clearance certificate. 

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