Sometimes you need help using the zenka app and need to contact zenka customer care. The reasons for needing the telephone number, SMS and email may vary. Find all the contacts you need below to reach zenka support.
To contact Zenka customer care you can do it by calling their mobile telephone number, using the Zenka social media pages, writing Zenka an email, or checking out the Zenka FAQ section on their website.
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You may be asking, ‘How do I contact Zenka?’ Below find information about Zenka loan customer care.
In summary, those are the zenka contacts Kenya. They include Zenka loan mobile number, Zenka customer care number, zenka loan app contacts, and Zenka whatsapp number.
There are a couple of reasons you may need help from Zenka customer care. Maybe you’ve forgotten your login PIN. The Zenka app isn’t responding the way you want it to. Sometimes you just need to ask the support team a question. Or you applied for a Zenka loan and it hasn’t been reflected yet.
As a result of these problems, you may not have the best experience when using the app, but not to worry as the Zenka team is there to help.
Question:
What common issues do you face when using mobile loan apps? Let s know by taking this short survey.
Zenka has many ways in which you can contact them. What this does is make it flexible for you as a customer and loan borrower to reach them when you need assistance. Here are a few of them:
Below find Zenka telephone numbers. This is by far the quickest way to reach them. All you need to do is dial the following Zenka customer mobile phone number;
One thing the Zenka team has done is to provide options when it comes to reaching customer care. Here are the social media channels you can contact them on;
Another option you can use to reach customer care is by using zenka email address at dpo@zenka.co.ke, support@zenka.co.ke or it@zenka.co.ke .
Also, you can check out frequently asked questions on the zenka website. Here you will get the FAQ that other Zenka users have asked, and the support team have answered them in detail. It can be a very good place to start before even calling a customer service representative or the helpdesk.
Having great customer care is something that every customer appreciates. In particular because good customer service shows the user you care. Clearly, zenka has really put an effort into this.
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View Comments
I am extremely disappointed for your treatment on me despite being your loyal customer.I have been given false promises by your staff at your ccc.
The issue is I repaid a loan early this week whose maturity was due on 1st April.I was hoping to get a higher loan amount to repay after 30 days.However,ever since the trial,The App.has been indicating loan application is being reviewed.I have been calling on daily basis and been given hope that the issue would be looked into and a call made to me.Nothing of the sort.
I am frustrated and feel like shipping out.
Hi Josiah, pole about the frustration you are going through. Here at saidia, we offer you helpful information on how to contact, apply and qualify for a loan on zenka. We have noted your concerns and we shall try escalate them to zenka. We however have a few tips on how you can grow your zenka loan limit. Check them out and see which tips you could apply to assist you. Asante. TK
Hello I'm nespat Ngase nko nashida na app yangu
Sema Nespat. ni shida gani unapata na Zenka app yako?
Kila saa najaribu kurejister nanyi mnadai majina sio sahihi as if you know me more than i know myself.
What's exactly your problem??
Hi Yusuf, thanks for getting in touch with saidia regarding the Zenka registration issue you are facing. To solve this, When you are filling in your name details, make sure they appear exactly as they are in your ID. If they do not match, you will get this error. For more details check out our how to register, apply for a zenka loan guide. Also note, each user is only allowed one zenka account.
Hello, I have paid you your 500 remove me from crb
Hi Elias. Thanks for contacting siadia. To have your name cleared from CRB, reach out to zenka customer care and ask them to send batch number to CRB. Use the this contacts:
Zenka customer care contacts:
Telephone number: +254 020 7650878
Website: https://zenka.co.ke/
Email: it@zenkafinance.com | support@zenka.co.ke
postal address: P.O Box 29107 – 00100 Nairobi, Kenya.
Physical address: 12th Floor, Mirage tower, Westlands.
Hello,
Your registration take to long is that normal?
Hi Peter. The registration process for Zenka usually doesn't take long. However, they do have a lot of questions you have to answer before completing the Zenka registration process. Check out this zenka loan application guide to help complete the registration process. Hope this is helpful. TK
Hey.I have been paying my loans on time bt yesterday I paid my loan of which was not overdue bt after paying,am being told that am not eligible to another loan.Surely is that how you people treat your customers?If I cant access another loan please let me know please.Am in need of cash.
Hi vincent. Pole to hear this. Here at saidia we recommend you reach out directly to zenka on their facebook page.
Aki am having a problem,I dont remember how much I owe you and the app isn't responding and the call number isn't working.plz plz help
Hi Fred. Pole for the challange you are having, especially with Warning, Error occured. You can contact Zenka through twitter, they normally respond faster there. Also, to access your account and know how much you owe, dial *841# and use the USSD service. Check out this article it will be helpfull on Zenka Loan app: Solution. Warning error occurred ( when you sign in) Hope this info is helpfull.
I delayed loan repayment for only 2 days and then you deny me
Loan. So ungrateful.
Hi Kamau. Pole to hear this. However, loan lenders are very strict when it comes to terms and conditions. We hope that zenka will be lending to you soon. In the mean time, check out this article on tips you need to know before applying for a loan on mobile apps.
Hi,,, kindly update my records on CRB AV cleared my outstanding balance
Hi Brenda. Thanks for reaching out to saidia. Please send this message directly to the team at zenka using their email address or their social media i.e. Twitter and facebook.
I paid my Zenka loan and my name is in crb
Why is my name in CRB and I cleared my loan
Sema Philip. Once you have cleared your loan with zenka, you need to wait for at least 3 days before you begin application of CRB certificate. Hope this was helpful.
Type here..Mimi sijawai pata hata kitu hata nilipofanya registration.
Sema. Pole to here that Benson. But have you tried some of these tips that can help you qualify for a mobile loan easily and quickly. check them out and tell me how it goes.