How to activate your Telkom Kenya SIM card

Do you want to activate your Telkom SIM card and start using their services on your phone? This quick and easy guide explains how to activate a new line for both your mobile phone and Telkom router. We also cover how to reactivate an old line that you want to start using again. This way, you will get to enjoy all of Telkom Kenya’s services such as phone calls, data bundles and Tkash.

Whether you are a new Telkom Kenya subscriber or you’re looking to reactivate your old SIM card, here you will find a complete guide to take you through the process quickly and easily. For smartphone and feature phone (Kabambe) users, who want to register and start using Telkom Kenya services, you have come to the right place.  

Here is the deal:

The reason to activate or reactivate your sim card could be because you’ve heard about Telkom’s amazing and affordable Data Bundle offers. Or even maybe the cheap call rates that Telkom offers both on and off their network. Not to forget the top-up bonus that they give to Telkom subscribers for buying credit for their line using Ejaze.

So, there are many reasons to activate your Telkom line. And in this post we shall guide you on how to activate a Telkom line, to reactive your old SIM card and also to activate a SIM card for your Telkom router.  

How to Activate your Telkom Kenya SIM card

Now, let’s get down to the main topic: how to activate your Telkom Kenya SIM card. The process is simple and straightforward. If you’re a new Telkom customer, here’s what you need to do:

Now, let’s get down to the process of how to activate your Telkom Kenya SIM card. It is a simple and straightforward process. Being a new Telkom customer, here are the steps you need to follow:

Activate Telkom Kenya SIM card

1. After buying a Telkom SIM card, remove the SIM card from the packaging
   The Telkom SIM card comes in a packaging. Remove it gently and Select the size of SIM card suitable for your phone
2. Insert the SIM card
   Insert SIM card into your mobile phone or device. Make sure your phone is switched off during this step.
3. Switch on your phone
   Switch on your phone and wait for the SIM card to register to the mobile network. You’ll see the Telkom Kenya network signal on your screen once the activation process begins.
   Note: If you’re asked to input the PIN, the default is 0000. In case this PIN doesn’t work, check behind the SIM card package to find out your PIN.
4. Dial *100#
   Once you are connected to The Telkom network, dial *100#. This will take you to the USSD menu that will show you what services you can get on the network.

Now, you have successfully activated your Telkom Sim card. What Next? Consider buying data bundles to start browsing the internet at affordable rates. You can also register for TKash, the mobile money service offered by the network.

Reactivating Your Telkom Kenya SIM Card

If you already have a Telkom SIM card but haven’t used it for a while, you might need to reactivate it. Reactivation is a breeze; just follow these simple steps:

1. Check if your SIM card is valid
   The first thing you should do is check if your Telkom SIM card is still valid by inserting it into your mobile phone and making a call or try sending a text message. If your SIM is still active, you will be able to connect to the network and make a call, send a message or browse the internet.
2. Top up your account with credit
   If your SIM card is inactive, don’t worry! Recharge your SIM card at your nearest Telkom retail shop so that they can confirm what exactly you need to reactivate your line.
3. Dial *100#
   Once you’ve recharged your account, dial *100# to see the services that Telkom offers.

Note: It is easier and faster to have your  SIM card activated at a Telkom Kenya shop. The reason for this is that the customer care attendant will be able to assist you first-hand if any problems may occur during the SIM card activation process.

Activating Your SIM Card for Telkom Router & MiFi

1. Insert Telkom SIM card into the router
   Unpack your Telkom router and find the SIM card slot. Put the router SIM card into the assigned slot.
2. Power on the router
   Connect your Telkom router to a power source and turn it on. Wait for a few minutes for the router to detect the SIM card and establish a connection.
3. Configure the router
   Using a computer or smartphone, connect to the router’s Wi-Fi network. Open a web browser and enter the router’s default IP address. Follow the on-screen instructions to adjust the router settings, including setting a Wi-Fi password and network name.
4. Check connectivity
   After adjusting the router, verify if you can access the internet through connected devices. If everything works as expected, your Telkom router SIM card is now activated and ready to provide you with quick and dependable internet access.

If you have purchased a Telkom router and need to activate a new SIM card, here are the steps you need to follow.